Remember, even disappointing feedback is just one person’s opinion and won’t affect your seller performance.In some cases, we may remove or adjust feedback. Can a defect be removed? Buyers and sellers build reputations that are based on all the Feedback ratings and comments left by their trading partners. You can make 5 feedback revision requests per calendar year.When you send a feedback revision request to a buyer, we’ll send them an email with all the details.If the buyer hasn’t taken any action after 7 days, we’ll send a reminder. If so, this breaches ebays policies and would be grounds for removal. Feedback consists of a positive, negative, or neutral rating, along with a short comment. Once you reply, your comment will appear directly below the buyer’s feedback comment. by: SomeRandy : Mon Jan 20 08:27:36 2020: Removal was only for returned items that the seller paid for return shipping. While feedback is intended as an open forum, our guidelines and policies listed below are in place to ensure it's used constructively and fairly.If you've successfully completed a transaction with another eBay member and they haven't left you feedback, it's fine to You can respond to the feedback and tell your side of the story.
eBay is not legally responsible for the remarks that users post on its site and feedback will only be considered for removal if the comment meets the guidelines set in our Feedback Removal policy. Ebay rightly removed it. eBays policy also states: We automatically remove the defects caused by the reasons listed here. For example, a buyer leaves negative feedback and the message – bad seller, better buy here! Late shipment appeals for transactions without tracking to verify on-time order fulfilment or delivery. Neither can they influence another member's feedback through a series of repeat purchases, or by leaving negative comments with a positive rating. Use TAB key to navigate results.Replying to feedback you received for an item you soldFeedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase.Leaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. 6 min article However, if you've left negative or neutral feedback for a seller and want to change it to positive feedback, the seller may be able to send you a feedback revision request. For more details on when we adjust ratings or remove feedback, please see our full policy guidelines below.We measure seller performance using data from your seller account on your defect rate, late shipment rate, and cases closed without you resolving them.We automatically remove defects in certain situations, including where we find the buyer was at fault, if the problem was caused by an eBay site issue, or if there was an issue outside of your control like shipping service delays, or items being delayed because of an extreme weather event.If you've had a defect removed for any of the reasons mentioned above, please note it can take up to two days for your ratings to be adjusted.Occasionally, there may be an issue with a transaction. eBay will help you and remove feedback in the following cases: 1) The feedback contains inappropriate comments or violates feedback policy. This was always the policy, if the customer did not return the item, then you're shit out of luck, eBay never said they would remove it if the item wasn't returned. That Feedback is an essential part of what makes eBay a successful community. Use TAB key to navigate results.Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase.Enter your search term to display live search results. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}} If an eBay seller has received negative feedback from a buyer, it can be removed with some work on the seller's part.