Today I flew by RJ first time by chance, and I would never do it again. Basically it seems, Royal Jordanian’s idea of Customer Service is to simply ignore the passenger until they go away. Royal Jordanian Airlines was established in 1963 (as Royal Jordanian Airlines), commenced operations in 09 December 1953. Based in Amman, Royal Jordanian Airlines (RJ) is the flag carrier for the country of Jordan. Royal Jordanian Airlines was established in 1963 (as Royal Jordanian Airlines), commenced operations in 09 December 1953. It is the flag carrier airline of Jordan Royal Jordanian Airlines is headquartered at Amman, Jordan Royal Jordanian Airlines operates scheduled international services over four continents from its main base at Queen Alia International Airport at Amman … I highly recommend this airline because they respect their schedules and they have an amazing crew. Royal Jordanian: Awful airline, awful customer service, avoid at all cost - See 2,076 traveler reviews, 681 candid photos, and great deals for Royal Jordanian, at Tripadvisor. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings To view the policy, please go to Please contact the business for updated hours/services due to the COVID-19 advisory.My wife had an amazing experience with this agency.. This is the version of our website addressed to speakers of This site uses cookies to improve your experience, to enhance site security and to show you personalised advertising. Its entire fleet features a two-cabin (Business Class, known as Crown Class, and Economy Class) configuration. The airline operates non-stop flights to about 60 destinations in the Middle East, Asia, Europe, Africa and North America. So happened that we always fly Lufthansa from Detroit to Beirut and back, and we carry pet with us in cabin every time, never had one problem. The company also maintains a certified engine overhaul facility. We asked to put our dog on the booking and agent said that with Lufthansa it’s confirmed and she send request to RJ for approval, and I should call later for answer. Royal Jordanian Cargo is the air freight network leader in the Middle East serving more than 28 airports throughout the Arab world and 22 points in Europe, the USA and Asia. Founded in 1971, it…From Business: Airport Sedan Service, with shockingly low introductory rates.Book Discounted Flights, Hotel Rooms, Car Rentals and Cruises Today. But I guess RJ does not train there managers and supervisors to be human, they only teach rules and regulations... the ‘wonderful’ lady name Mariam Hamsi (or maybe Homsi), told us since you don’t have RJ approval for dog you cannot to travel with him, do whatever you want cancel flight, leave the dog here but you cannot take him... and she does not care that it’s last minute rebooked flight, she cannot understand any situation, she knows only that she does not see word ‘approved’ on her computer. Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Ultimately, the inflight service was mediocre but acceptable. It offers…From Business: Fare4Travels is a travel reservation service that specializes in providing consumers with the best fares available at multiple locations, ready to help you round…From Business: Fractional and Managed Business Aviation servicesFrom Business: Southwest Airlines is a major domestic airline that provides primarily short-haul, high-frequency, point-to-point and low-fare services. But on the ground on both ends, Customer Service has been very dismissive,, “Go away, you’re bothering me”. I didn't press 5 stars because of the cleanliness of the plane, especially the washrooms. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLCReview tags are currently only available for English language reviews.This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLCThis review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLCThis review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLCThis review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLCAwful airline, awful customer service, avoid at all cost
Customer service was exceptional.
I called later and agent said they still did not answer try to call them, I did , no one answered the phone call. Royal Jordanian: Customer Service Phone Numbers About the Author Jessica Morelock began her professional writing career in 2007, after a three-year …
I would really suggest that you train people sometimes to be people and sometimes try to solve maybe very solvable customer problems with a little bit of feelings We were surprised on our latest flight on Royal Jordanian that lunch was a choice between cheese or chicken sandwich.