Related: You’re entitled to a refund on your canceled flight, even if the airline says you aren’t Image Credit: Southwest. “Southwest is usually known for being friendly to customers, but they aren’t the only airline doing this.”Similar lawsuits have been filed against United Airlines and Spirit.The U.S. Department of Transportation warned airlines earlier this month to stop the behavior.“The Department is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with nonrefundable tickets, who describe having been denied refunds for flights that were canceled or significantly delayed,” said a statement from the Department of Transportation. Have you had any negative experiences with airlines and their refund policies over the last few weeks? In the middle of the next screen, you will see all of your upcoming flights. Flights are being cancelled by the thousands and the airlines are scrambling to keep up with the situation just as we all are. Having built strong relationships with Qatar Airways, United Airlines, Aeroflot, and more, Sumit excels in both aviation history and market analysis. It said customers have a variety of ways to be compensated for canceled flights, including getting money back.Airlines are under fire from consumers and federal regulators who say carriers are refusing to give refunds in violation of federal rules and their own policies. Passengers have complained on social media that airlines are playing coy on refunds, offering the cash only after customers ask for a manager or threaten to file a complaint with the government.Millions of passengers are demanding money back, and companies are short on operating cash, so the airlines are offering outsized incentives, such as guarantees that customers can rebook travel for more than a year. Now, “If a flight is cancelled by Southwest, customers may select a new flight between the same origin and destination on a new date (currently extended until 60 days from the original date of travel) without paying any difference in fare, may receive travel funds for future use (currently extended to September 7, 2022), or may request a refund to the original form of payment.”Altogether, there is plenty of confusion within the aviation industry during these uncertain times. This process will help ensure people at least get what they deserve due to the unfortunate circumstances. Even if passengers cancel their flights up to ten minutes before they depart, they will have the option for a refund. 2. Sky … Due to waning demand for travel, Southwest Airlines … Will my flight be canceled because of the coronavirus (COVID-19)? Southwest Airlines cancelled 440 flights across the Midwest, Ohio Valley and the Northeast Wednesday and saw many planes delayed amid an ongoing contract dispute with its mechanics union. A representative stated that the carrier offers some of the most customer-friendly policies in the industry. Choose the flight you want to cancel and click on Cancel Flight. “In many of these cases, the passengers stated that the carrier informed them that they would receive vouchers or credits for future travel.”Southwest has canceled more than half of its flights for May and is canceling more as demand for air travel continues to drop.In Bombin’s case, there are few options for getting to Havana, especially on Southwest, because much of the world’s cross-border travel has halted. Get the latest headlines delivered to your inbox every weekday.Stand with us in our mission to discover and uncover the story of North TexasCopyright © 2020 The Dallas Morning News. Please Support us by turning off your adblocker.However, the United States Department of Transportation states that airlines must offer customers Washington, D.C.-based lawyer Hassan Zavareei clarified that even though the lawsuit claims that Southwest is refusing to offer cash refunds, the airline’s contract states that it has to.